RETURNS POLICY
We believe in a positive online shopping experience and want you to have peace of mind when shopping with us. We pride ourselves on offering an industry leading return experience.
If you change your mind or the item does not suit you, you are welcome to return it back to us within 30 days of us fulfilling your order. We offer free exchanges, refunds and also store credit even on discounted items and ‘buy now-pay later’ paid items.
Return Conditions
The below conditions must be met for your return to be eligible
- A return is registered within 30 of us fulfilling your order in our returns portal.
- Item(s) are in unworn, unwashed, new condition with no blemishes, stains or odours.
- All original packaging is returned with tags attached and undamaged
- Items were not promoted as ‘Final Sale’ or ‘Warehouse Sale’
Exchanges & Store Credit
We offer free exchanges and store credit if you decide to return your item. We will also cover return shipping costs. Return labels are generated in our portal and emailed to you.
Refunds
Refunds are available for all items unless promoted as ‘Final Sale’ or ‘Warehouse Sale’. Refunds will be processed to your original payment method. Shipping costs (if any) will not be refunded.
Return Shipping & Costs
Our returns portal automatically generates return labels with addresses and tracking pre-populated. Which means less work and stress for you.
Return Option |
Steps |
Fee |
|
Exchange |
Select the exchange option in the returns portal and select your desired item A returns label will be generated and emailed to you All we need you to do is print the label, pack the item and drop off at your nearest Australia Post drop-off point |
Free |
|
Store Credit |
Select the gift card option in the returns portal A returns label will be generated and emailed to you |
Free |
|
Refund – Change of Mind or does not suit you |
Select the refund option in the returns portal A returns label will be generated and email to you |
U.S Customers. USD$10 flat rate return shipping via USPS. Other countires: Varies – and you benefit from using our competitive rates |
|
Refund – Faulty or Incorrect Item |
Select the refund option in the returns portal A returns label will be generated and email to you |
Free |
Processing Time for Returns
We aim to process returns daily but please allow 10 business days for your return to be processed.
Customs & Duties
We do not calculate customs charges upon checkout. Depending on your location Customs charges vary - and is not our responsibility.
If customs charges are not accepted by the customer, return shipping fees will be deducted from any applicable credits or refunds.
